Terms & Conditions

By accessing and using this website, you agree to:

• Use the website for lawful purposes only
• Not engage in any activity that disrupts or interferes with the website's functionality
• Not attempt to gain unauthorized access to any systems or data
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of Jhola World and others
• Not misuse the website for spam, harassment, or illegal activities

Please note the following about our products and orders:

• Handcrafted Nature: All Jhola World products are handcrafted. Slight variations in color, texture, and dimensions are natural and expected.
• Custom/Bulk Orders: Custom designs and bulk orders may require advance payment of deposit or full payment.
• Order Acceptance: We reserve the right to accept or reject any order at our discretion, particularly for orders that violate our policies.
• Product Descriptions: We strive for accuracy in product descriptions but do not guarantee 100% precision.
• Availability: Products are subject to availability. We will notify you if any item is out of stock.

Regarding pricing and payment terms:

• Price Changes: Prices are subject to change without notice. We are not responsible for price fluctuations.
• Taxes & Shipping: Additional taxes, duties, and shipping charges may apply and will be calculated at checkout.
• Payment Processing: Payment must be completed before order processing begins.
• Payment Methods: We accept various payment methods including cards, UPI, and net banking through secure payment gateways.
• Bulk Orders: Custom and bulk orders may have separate pricing agreements and require quotes.
• Failed Transactions: We are not responsible for failed payment transactions. Please try again or contact support.

Our shipping and delivery policy:

• Delivery Timelines: Estimated delivery timelines vary based on order size, location, and current order volume.
• External Delays: Delays due to logistics partners, weather, or external factors beyond our control are not our liability.
• Tracking: Orders will include tracking information via email.
• Delivery Address: Ensure your delivery address is accurate. We are not responsible for delivery issues due to incorrect addresses.
• Bulk Orders: Large bulk orders may require custom shipping arrangements and extended timelines.
• International Shipping: International orders may incur additional customs duties and taxes.

Our returns and refund policy:

• Defective Products: Returns are accepted for genuinely defective or incorrect products.
• Return Condition: Returned products must be in original condition with original packaging.
• Custom/Bulk Orders: Custom designs and bulk orders are non-refundable unless agreed otherwise in writing.
• Claim Period: Return claims must be made within 7 days of delivery with photographic evidence.
• Return Shipping: Return shipping costs may be borne by the customer unless the product is defective due to our error.
• Refund Timeline: Approved refunds will be processed within 10-14 business days.

Regarding intellectual property rights:

• Ownership: All content on this website including logos, designs, text, images, and graphics belong exclusively to Jhola World.
• Usage Rights: You may not copy, reproduce, modify, or use any content without explicit written permission.
• Trademark: "Jhola World" and all related logos are trademarked and cannot be used without permission.
• Product Designs: Original product designs are our intellectual property and protected by law.
• User Content: If you submit content to our website, you grant us a license to use it.

To the fullest extent permitted by law, Jhola World is not liable for:

• Indirect Damages: Indirect, incidental, special, or consequential damages arising from use of the website or products.
• Misuse: Losses resulting from misuse, mishandling, or improper storage of products.
• External Factors: Damages caused by factors beyond our reasonable control (weather, natural disasters, etc.).
• Third-Party Services: We are not responsible for third-party payment gateway or logistics partner failures.
• Website Availability: We do not guarantee uninterrupted or error-free website access.

Jhola World reserves the right to:

• Terminate or suspend your access to the website at any time without prior notice if you violate these terms.
• Cancel any order that violates our policies or appears fraudulent.
• Block users who engage in harassment, spam, or illegal activities.
• Remove content that violates intellectual property rights or our guidelines.
• Modify terms and conditions at any time, with updates posted on this page.

These Terms & Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising under these terms shall be exclusively resolved in the courts of India.

For any questions, concerns, or disputes regarding these Terms & Conditions, please contact us: